quality & Safety

young austria is Austria's accommodation specialist in youth travel.

We leave nothing to chance. It's about your child! 

In Austria there is no legal framework for how children's trips should be organised. In order to adapt our quality to the latest findings in children's and youth travel education, we have therefore decided to subject ourselves to German quality criteria and are a verified Reisenetz member!

For 70 years, young austria has been organising adventure camps for children and teenagers with a focus on education, health and sports. Together with our counsellors, we take care of around 2500 children per year. In 2019, we had children from 50 nations from all over the world in our camps.


QUALITY OF SUPERVISION – Who actually looks after your child?

Only at young austria camps will you find a supervisor to child ratio of 1 to 8. For our younger guests, it’s even 1 supervisor for 5 children.

That means that we can look after the participants individual needs. Unique at summer camps in Austria. Our supervisors are carefully handpicked. Only those who complete the multi-stage selection process, the personal interview and the extensive training seminar are allowed to work at a young austria camp.

There is an experienced leader at every camp, who has already been at several camps and is in close contact with our office in Salzburg. 

24h Hotline

In an emergency, young austria can be reached 24 hours a day, 7 days a week during the summer camps. Please only use this telephone number in emergencies so that the lines are not unnecessarily blocked. The number will be provided on the travel documents (you will find them in the costumer center) 4 weeks before departure.


We are the only Austrian company that has been checked and certified under the German Association for Youth Travel, Travel Network e.V. Member and in the Quality Areas of „Supervised Child and Youth Travel“ and „Youth Accommodation“. An important indicator of quality youth travel.


We are also the only Austrian youth travel company to be awarded the „Austrian Government Honour“. A special award, which so far only 1,400 companies in the whole of Austria have received.


In order to be informed about the newest trends in child and youth camps, we are a member of the International Camping Fellowship. We attend congresses, expand our knowledge and further educate ourselves in diverse workshops.


As a fully-licensed travel agent and registered travel operator we provide professional travel services from a tourism standpoint.


young austria IS A FULLY LICENSED TRAVEL COMPANY:

Since joining the EU, tour operators are legally obliged to protect the customers money they paid the tour operator.

 

INSURER PURSUANT TO PACKAGE TRAVEL ACT:

Österreichische Hotel- und Tourismusbank Gesellschaft m.b.H.
Parkring 12a
1010 Wien

 

HANDLER:

TVA-Tourismusversicherungsagentur GmbH
Baumannstraße 9/8
1030 Wien

Information on travel insolvency insurance is available online at www.gisa.gv.at/abfrage (GISA number 17755122)